Security at SkyPoint
Learn how we safeguard your accounts.
Account security is a team effort.
Here’s how we protect your account.
Use your face or fingerprint to add an extra layer of security to your accounts.
Instantly lock your debit or credit card if lost, stolen, or compromised for peace of mind.
Verify your identity in multiple ways for enhanced account security and protection.
Fraud attempts targeting credit union members are increasing across the country, and scammers are using more sophisticated tactics to trick people into revealing sensitive information.
To protect you, it’s important to know that your financial institution will NEVER:
- Text you asking for personal or account information
- Email you asking for debit or credit card details
- Call you requesting your PIN or online banking password
- Ask you to read back a one‑time passcode (MFA code) sent to your phone or email
- Visit your home to collect information or verify account details
If you receive any suspicious communication, please contact us immediately at [email protected] or 301.279.1964.
Common Scams
If you are unexpectedly contacted by phone, email, text, direct message, or pop-up with a request for personal information or money, be cautious. SkyPoint will never text, email, call, or visit you at home to ask for personal or account information. Remember to never click on links or download attachments from unknown sources.
If you receive an alarming phone call, email, or text that pressures you to act immediately and plays on your emotions, be cautious. Scammers may pose as employees from familiar organizations, such as SkyPoint, claiming there is a problem that needs urgent attention. Do not take any action unless you have verified the identity of the person who contacted you and confirmed the legitimacy of their story or request.
If you’re asked to pay in an unusual way, such as with gift cards, Bitcoin, prepaid debit cards, or digital currency, be cautious. SkyPoint will never ask you to transfer money to anyone, including yourself, and will never request a money transfer to resolve fraud detected on your account.
If you’re asked to provide personal or account information, such as an account verification code, bank account number, or PIN, be cautious. When in doubt, don’t give it out. SkyPoint will never text, email, or call you asking for an account authorization code.
If you’re offered a free product or a ‘get rich quick’ opportunity that seems too good to be true, be cautious. If something sounds too good to be true, it probably is. Never cash a check for someone you don’t know.
FAQ
What should I do if my identity is stolen?
Contact us immediately and reach out to all three credit bureaus to place a freeze on your credit. This will help prevent unauthorized use of your personal information.
What do I do if my account is compromised?
Contact us immediately via phone, email, or live chat. Visit our contact page here for more details on how to reach us.
We’re Here to Help
Account security is a team effort. Please do not hesitate to contact us if you have any questions or suspect fraudulent texts, calls, or emails from SkyPoint.
