Social media is where you watch cooking videos, gaze at photos of dreamy travel destinations and doomscroll through endless news headlines. Now, sites like Instagram, Facebook and Twitter could also be where debt collectors slide into your DMs.<\/p>\n\n\n\n
In late 2021, rule changes under the Fair Debt Collection Practices Act<\/a> went into effect that specify how third-party debt collectors can communicate through social media, email and texts.<\/p>\n\n\n\n Consumer advocates like April Kuehnhoff, a staff attorney at the National Consumer Law Center, are concerned that these rules could lead to confusion and an uptick in scams.<\/p>\n\n\n\n \u201cIt\u2019s much cheaper to use electronic communications to reach out to more people. We\u2019ll see a rise in the number of illegitimate actors who are impersonating debt collectors and emailing, direct messaging or texting people in an attempt to get them to pay money for debts that they don\u2019t actually owe,\u201d Kuehnhoff says.<\/p>\n\n\n\n Spotting the signs and knowing your rights can help you guard against unfair and fraudulent debt collection<\/a> practices. Here\u2019s what to watch for and how to stay safe as you sift through notifications.<\/p>\n\n\n\n Recognize the red flags<\/strong><\/p>\n\n\n\n Several warning signs can alert you to abusive behavior or scams:<\/p>\n\n\n\n The message isn\u2019t private<\/strong><\/p>\n\n\n\n Debt collectors can request to join your friends or followers as long as they tell you they\u2019re debt collectors. However, the FDCPA states that all communications must be private. That means messages can\u2019t be visible to the public or people in your network on the platform. If you receive a message that others can see, that signals a bad actor.<\/p>\n\n\n\n Important information is missing<\/strong><\/p>\n\n\n\n Debt collectors are legally obligated to share specific details about the debt, including the amount owed, the creditor\u2019s name and information about your rights. They\u2019ll usually provide this information, known as a validation notice, the first time they contact you or within five days.<\/p>\n\n\n\n \u201cIf someone\u2019s just saying \u2018I\u2019m a debt collector\u2019 and nothing else, I would definitely be suspect from the start,\u201d says Katie Bossler, a quality assurance specialist at GreenPath, a nonprofit credit counseling agency.<\/p>\n\n\n\n You\u2019re threatened or harassed<\/strong><\/p>\n\n\n\n \u201cSometimes scammers will threaten consumers with arrest or deportation or try to scare them into paying quickly,\u201d Kuehnhoff says. But it\u2019s illegal for collectors to make threats or use violent or profane language.<\/p>\n\n\n\n A collector also cannot legally sue you if the debt is time-barred, or past the statute of limitations. How do you know if your debt is time-barred? Research your state\u2019s laws and review your payment history on your credit reports. Or, consider seeking help from your local legal aid office<\/a> or a nonprofit credit counseling agency.<\/p>\n\n\n\n You\u2019re asked to make an unusual payment<\/strong><\/p>\n\n\n\n Fraudsters often seek fast payment through difficult-to-recover methods. A legitimate debt collector won\u2019t pressure you to pay using questionable means such as a money transfer, bitcoin terminal or prepaid card, Kuehnhoff says. \u201cThey won\u2019t tell you to go down to the Apple store and buy an Apple [gift] card.\u201d<\/p>\n\n\n\n Don\u2019t pay anything without first confirming that the debt and the collector are real. You can learn more about fake and abusive debt collectors<\/a> from the Federal Trade Commission.<\/p>\n\n\n\n Know and protect your rights<\/strong><\/p>\n\n\n\n The FDCPA gives you certain protections. For example, you can opt out of communications. Collectors are required to provide an easy, free way to end social media contact. That won\u2019t erase the debt, however.<\/p>\n\n\n\n You also have the right to dispute a debt that you believe is incorrect or not yours. However, you\u2019ll have to submit a written request within 30 days of receiving notice if you want to dispute or get more information about the debt. Information on how to do either must be included in the collector\u2019s initial communication to you.<\/p>\n\n\n\n How can you verify the debt and the collector? Bossler suggests starting with pulling your free credit reports from AnnualCreditReport.com. \u201cMake a list of the debts that you owe: the creditors, the balances, the account numbers. The debt collector will often reference the last four digits of the account number,\u201d Bossler says.<\/p>\n\n\n\n You may be dealing with a collection department for the original creditor, making it easier to match up the details. But the original creditor may have sold the debt to an outside company. That third-party collector should provide information such as their name, company and mailing address. Use these details to double-check their authenticity.<\/p>\n\n\n\n \u201cSeveral states have their debt collection licenses registered at the NMLS, the National Multistate Licensing [System],\u201d Kuehnhoff says. \u201cEven if your state doesn\u2019t use it, it can be a helpful place to check if this name is a legitimate debt collection name that\u2019s registered in other states.\u201d<\/p>\n\n\n\n Even if everything checks out, don\u2019t feel pressured to pay right away. Making a payment could revive a debt that was past the statute of limitations. Instead, give yourself time to make a plan that works for you and your budget.<\/p>\n\n\n\n If a debt collector violates your rights or you encounter a scam, you can file a complaint with the FTC, the Consumer Financial Protection Bureau or your state attorney general\u2019s office.<\/p>\n\n\n\n This article was written by NerdWallet and was originally published by The Associated Press. <\/em><\/p>\n\n\n\n More From NerdWallet<\/strong><\/p>\n\n\n\n Lauren Schwahn writes for NerdWallet. Email: lschwahn@nerdwallet.com. Twitter: @lauren_schwahn.<\/p>\n\n\n\n The article Check Your DMs for Debt Collectors and Scams originally appeared on NerdWallet.<\/p>\n","protected":false},"excerpt":{"rendered":"Social media is where you watch cooking videos, gaze at photos of dreamy travel destinations and doomscroll through endless news headlines. Now, sites like Instagram, Facebook and Twitter could also be where debt collectors slide into your DMs. In late 2021, rule changes under the Fair Debt Collection Practices Act went into effect that specify how third-party […]","protected":false},"author":7,"featured_media":2506,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","attr_excerpt":["Social media is where you watch cooking videos, gaze at photos of dreamy travel destinations and doomscroll through endless news headlines. Now, sites like Instagram, Facebook and Twitter could also be where debt collectors slide into your DMs."],"footnotes":""},"categories":[3],"tags":[7,21,35,20],"class_list":["post-2494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-personal-finance","tag-bank","tag-checking","tag-digital-banking","tag-savings"],"yoast_head":"\n