{"id":22,"date":"2021-04-26T14:40:20","date_gmt":"2021-04-26T14:40:20","guid":{"rendered":"https:\/\/www.skypointfcu.com\/wph\/workarearoot\/resources\/security"},"modified":"2026-06-18T15:14:28","modified_gmt":"2026-06-18T19:14:28","slug":"security","status":"publish","type":"page","link":"https:\/\/www.skypointfcu.com\/wph\/workarea\/resources\/security\/","title":{"rendered":"Security"},"content":{"rendered":"<div class=\"band content-hero-v003 content-fullwidth\"><div class=\"zone\"><div class=\"feature-wrap\"><div class=\"feature-wrap-title\"><h1>Security at SkyPoint<\/h1><h4>Learn how we safeguard your accounts.<\/h4><\/div><div class=\"feature-wrap-image\"><figure class=\"feature-wrap-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2024\/07\/promo-mainSkyPointFraudBanner1600x640.jpg\" alt=\"Person typing their password\"><\/figure><\/div><\/div><\/div><\/div>\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"band\"><div class=\"zone zone-custom-content-block-3\"><div class=\"zone-title\"><h2>Account security is a team effort.<\/h2><h3>Here&#8217;s how we protect your account.<\/h3><\/div><div class=\"feature-wrap\">\n<div class=\"feature clickable-div clickableDiv\"><div class=\"feature-padding\"><button class=\"feature-image panel-closed\" ncr-toggle=\"biometric_authentication\"><figure class=\"feature-image-inner\" style=\"color:#144769\"><span class=\"fa fa-eye\" aria-label=\"icon\" role=\"img\"><\/span><\/figure><h2>Biometric Authentication<\/h2><span class=\"fas fa-caret-down\" aria-label=\"caret\" role=\"img\"><\/span><\/button><!--feature-image--><div class=\"feature-content panel-closed panel-off-900 panel-accordion\" ncr-panel=\"biometric_authentication\"><div class=\"feature-content-text\"><div class=\"feature-content-wysiwyg\"><p>Use your face or fingerprint to add an extra layer of security to your accounts.<\/p><\/div><\/div><\/div><!--feature-content--><\/div><!--feature-padding--><\/div>\n\n<div class=\"feature clickable-div clickableDiv\"><div class=\"feature-padding\"><button class=\"feature-image panel-closed\" ncr-toggle=\"instant_card_lock\"><figure class=\"feature-image-inner\" style=\"color:#2d8fae\"><span class=\"fa fa-credit-card\" aria-label=\"icon\" role=\"img\"><\/span><\/figure><h2>Instant Card Lock<\/h2><span class=\"fas fa-caret-down\" aria-label=\"caret\" role=\"img\"><\/span><\/button><!--feature-image--><div class=\"feature-content panel-closed panel-off-900 panel-accordion\" ncr-panel=\"instant_card_lock\"><div class=\"feature-content-text\"><div class=\"feature-content-wysiwyg\"><p>Instantly lock your debit or credit card if lost, stolen, or compromised for peace of mind.<\/p><\/div><\/div><\/div><!--feature-content--><\/div><!--feature-padding--><\/div>\n\n<div class=\"feature clickable-div clickableDiv\"><div class=\"feature-padding\"><button class=\"feature-image panel-closed\" ncr-toggle=\"multi_factor_authentication\"><figure class=\"feature-image-inner\" style=\"color:#51a749\"><span class=\"fa fa-lock\" aria-label=\"icon\" role=\"img\"><\/span><\/figure><h2>Multi-Factor Authentication<\/h2><span class=\"fas fa-caret-down\" aria-label=\"caret\" role=\"img\"><\/span><\/button><!--feature-image--><div class=\"feature-content panel-closed panel-off-900 panel-accordion\" ncr-panel=\"multi_factor_authentication\"><div class=\"feature-content-text\"><div class=\"feature-content-wysiwyg\"><p>Verify your identity in multiple ways for enhanced account security and protection.<\/p><\/div><\/div><\/div><!--feature-content--><\/div><!--feature-padding--><\/div>\n<\/div><!--feature-wrap--><\/div><!--band-cta--><\/div>\n\n\n<p>Fraud\u00a0attempts targeting credit union members are increasing\u00a0across the country, and scammers are using more sophisticated tactics to trick people into revealing sensitive information. <\/p>\n\n\n\n<p>To protect you,&nbsp;it\u2019s&nbsp;important to know that your financial institution will NEVER:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Text you\u00a0asking\u00a0for personal or account information\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email you asking for debit or credit card details\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call you requesting your PIN or online banking password\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask you to read back a\u00a0one\u2011time\u00a0passcode (MFA code) sent to your phone or email\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit your home to collect information or verify account details\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>If you receive any suspicious communication, please contact us immediately at <a href=\"mailto:support@skypointfcu.org\">support@skypointfcu.org<\/a> or <a href=\"tel:3012791964\">301.279.1964<\/a>.<\/strong><\/p>\n\n\n<div class=\"band content-fullwidth band-custom-tabbed-content-1\"><div class=\"zone\"><div class=\"feature-wrap\"><div class=\"feature-wrap-title\"><h2>Common Scams<\/h2><\/div><div class=\"feature\"><div class=\"feature-padding\"><div class=\"feature-content\">\n<div class=\"feature-cta\"><a href=\"javascript:void(0);\" class=\"panel-closed\" ncr-toggle=\"unexpectedcontact_img_tab\"><span class=\"text\">Unexpected Contact<\/span><\/a><\/div><div class=\"feature-content-text panel-closed panel-accordion panel-cant-close panel-no-trap\" ncr-panel=\"unexpectedcontact_img_tab\"><div class=\"feature-content-text-promo\"><div class=\"feature-content-text-promo-image\"><figure class=\"feature-content-text-promo-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2023\/11\/blogfall1.jpg\" alt=\"\"><\/figure><\/div><div class=\"feature-content-text-promo-cta\">\n\n<p>If you are unexpectedly contacted by phone, email, text, direct message, or pop-up with a request for personal information or money, be cautious. SkyPoint will never text, email, call, or visit you at home to ask for personal or account information. Remember to never click on links or download attachments from unknown sources.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"feature-cta\"><a href=\"javascript:void(0);\" class=\"panel-closed\" ncr-toggle=\"pressuretoactimmediately_img_tab\"><span class=\"text\">Pressure to Act Immediately<\/span><\/a><\/div><div class=\"feature-content-text panel-closed panel-accordion panel-cant-close panel-no-trap\" ncr-panel=\"pressuretoactimmediately_img_tab\"><div class=\"feature-content-text-promo\"><div class=\"feature-content-text-promo-image\"><figure class=\"feature-content-text-promo-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2023\/12\/JuntosAvenzamoE.jpg\" alt=\"\"><\/figure><\/div><div class=\"feature-content-text-promo-cta\">\n\n<p>If you receive an alarming phone call, email, or text that pressures you to act immediately and plays on your emotions, be cautious. Scammers may pose as employees from familiar organizations, such as SkyPoint, claiming there is a problem that needs urgent attention. Do not take any action unless you have verified the identity of the person who contacted you and confirmed the legitimacy of their story or request.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"feature-cta\"><a href=\"javascript:void(0);\" class=\"panel-closed\" ncr-toggle=\"unusualpaymentrequests_img_tab\"><span class=\"text\">Unusual Payment Requests<\/span><\/a><\/div><div class=\"feature-content-text panel-closed panel-accordion panel-cant-close panel-no-trap\" ncr-panel=\"unusualpaymentrequests_img_tab\"><div class=\"feature-content-text-promo\"><div class=\"feature-content-text-promo-image\"><figure class=\"feature-content-text-promo-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2024\/05\/blog-promogrowth.jpg\" alt=\"growth revenue\"><\/figure><\/div><div class=\"feature-content-text-promo-cta\">\n\n<p>If you&#8217;re asked to pay in an unusual way, such as with gift cards, Bitcoin, prepaid debit cards, or digital currency, be cautious. SkyPoint will never ask you to transfer money to anyone, including yourself, and will never request a money transfer to resolve fraud detected on your account.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"feature-cta\"><a href=\"javascript:void(0);\" class=\"panel-closed\" ncr-toggle=\"requestsforpersonaloraccountinformation_img_tab\"><span class=\"text\">Requests for Personal or Account Information<\/span><\/a><\/div><div class=\"feature-content-text panel-closed panel-accordion panel-cant-close panel-no-trap\" ncr-panel=\"requestsforpersonaloraccountinformation_img_tab\"><div class=\"feature-content-text-promo\"><div class=\"feature-content-text-promo-image\"><figure class=\"feature-content-text-promo-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2023\/07\/blog-promostopdominoeffect.jpg\" alt=\"\"><\/figure><\/div><div class=\"feature-content-text-promo-cta\">\n\n<p>If you&#8217;re asked to provide personal or account information, such as an account verification code, bank account number, or PIN, be cautious. When in doubt, don&#8217;t give it out. SkyPoint will never text, email, or call you asking for an account authorization code.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"feature-cta\"><a href=\"javascript:void(0);\" class=\"panel-closed\" ncr-toggle=\"toogoodtobetrue_img_tab\"><span class=\"text\">Too Good to Be True<\/span><\/a><\/div><div class=\"feature-content-text panel-closed panel-accordion panel-cant-close panel-no-trap\" ncr-panel=\"toogoodtobetrue_img_tab\"><div class=\"feature-content-text-promo\"><div class=\"feature-content-text-promo-image\"><figure class=\"feature-content-text-promo-image-inner cover-image\"><img decoding=\"async\" src=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2023\/07\/blog-promosummer.jpg\" alt=\"\"><\/figure><\/div><div class=\"feature-content-text-promo-cta\">\n\n<p>If you&#8217;re offered a free product or a &#8216;get rich quick&#8217; opportunity that seems too good to be true, be cautious. If something sounds too good to be true, it probably is. Never cash a check for someone you don&#8217;t know.<\/p>\n\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2026\/06\/SkyPoint-Fraud-Webinar-May-27th-2026.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of SkyPoint Fraud Webinar - May 27th, 2026.\"><\/object><a id=\"wp-block-file--media-c08cf78c-a6ab-4148-9d71-1517f98da2e9\" href=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2026\/06\/SkyPoint-Fraud-Webinar-May-27th-2026.pdf\">SkyPoint Fraud Webinar &#8211; May 27th, 2026<\/a><a href=\"https:\/\/www.skypointfcu.com\/wph\/workarea\/wp-content\/uploads\/2026\/06\/SkyPoint-Fraud-Webinar-May-27th-2026.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-c08cf78c-a6ab-4148-9d71-1517f98da2e9\">Download<\/a><\/div>\n\n\n<div class=\"band ncr-accordion is-style-all-closed\"><div class=\"zone\"><div class=\"feature-wrap feature-wrap-accordion-v002\"><h2>FAQ<\/h2><!--feature-wrap-title-->\n<div class=\"feature ncr-accordion-panel is-style-default\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a href=\"javascript:void(0);\">What should I do if my identity is stolen?<span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\">\n\n<p>Contact us immediately and reach out to all three credit bureaus to place a freeze on your credit. This will help prevent unauthorized use of your personal information.<\/p>\n\n<\/div><!--feature-content-wysiwyg--><\/div><!--feature-content-text--><\/div><!--feature-content--><\/div><!--feature-padding--><\/div>\n\n<div class=\"feature ncr-accordion-panel is-style-default\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><h3 class=\"ncr-accordion-panel-heading\"><a href=\"javascript:void(0);\">What do I do if my account is compromised?<span class=\"icon\"><\/span><\/a><\/h3><div class=\"feature-content-wysiwyg ncr-accordion-panel-body\">\n\n<p>Contact us immediately via phone, email, or live chat. Visit our contact page <a href=\"https:\/\/www.skypointfcu.com\/contact\/\">here<\/a> for more details on how to reach us.<\/p>\n\n<\/div><!--feature-content-wysiwyg--><\/div><!--feature-content-text--><\/div><!--feature-content--><\/div><!--feature-padding--><\/div>\n<\/div><\/div><!--band-cta--><\/div>\n\n<div class=\"band content-fullwidth\"><div class=\"zone\"><div class=\"feature-wrap feature-wrap-custom-product-block blue-blue\"><div class=\"feature\"><div class=\"feature-padding\"><div class=\"feature-content\"><div class=\"feature-content-text\"><div class=\"feature-content-wysiwyg\"><h2>We&#8217;re Here to Help<\/h2><p>Account security is a team effort. Please do not hesitate to contact us if you have any questions or suspect fraudulent texts, calls, or emails from SkyPoint.<\/p><\/div><\/div><div class=\"feature-cta\"><a class=\"\" href=\"https:\/\/www.skypointfcu.com\/contact\/\" target=\"_self\">Contact us<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Fraud\u00a0attempts targeting credit union members are increasing\u00a0across the country, and scammers are using more sophisticated tactics to trick people into revealing sensitive information. To protect you,&nbsp;it\u2019s&nbsp;important to know that your financial institution will NEVER:&nbsp; If you receive any suspicious communication, please contact us immediately at support@skypointfcu.org or 301.279.1964.","protected":false},"author":1,"featured_media":0,"parent":18,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"template_back.php","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","attr_excerpt":[],"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Security - SkyPoint Federal Credit Union<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Security - SkyPoint Federal Credit Union\" \/>\n<meta property=\"og:description\" content=\"Fraud\u00a0attempts targeting credit union members are increasing\u00a0across the country, and scammers are using more sophisticated tactics to trick people into revealing sensitive information. 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